At Monupharmacy, we strive to provide you with the highest quality products and services. While we want you to be completely satisfied with your purchase, certain items fall under the category of non-returnable items. Please carefully review our Return Policy below, which outlines the guidelines and procedures for returns.

1. Non-Returnable Items:
2. a. Prescription Medications: Due to legal and safety regulations, we are unable to accept returns or offer refunds for prescription medications. It is essential to consult with your healthcare provider and ensure the accuracy of your prescription before placing an order.

b. Perishable Items: Perishable items, including food, beverages, or items requiring refrigeration, are non-returnable. We cannot guarantee the safety, quality, or efficacy of perishable products once they have left our facility.

c. Personal Care Products: For safety and hygiene reasons, personal care products such as creams, lotions, ointments, and cosmetics cannot be returned. This policy ensures the integrity and well-being of all our customers.

d. Medical Devices: Medical devices, including but not limited to blood pressure monitors, glucose meters, nebulizers, and similar products, are non-returnable for health and safety reasons. We recommend consulting with your healthcare provider or the manufacturer before making a purchase.

e. Clearance or Sale Items: Clearance or sale items are sold "as-is" and are considered final sale. These items are non-returnable and non-refundable, and we cannot accept any requests for exchanges or refunds.

f. Opened or Used Items: Once a product has been opened or used, it is considered non-returnable. We cannot accept returns or offer refunds for products that have been tampered with, altered, or used in any way.

1. Damaged or Defective Items:
2. a. In the event that you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will assist you in resolving the issue promptly and ensure that you receive a replacement or refund, depending on the circumstances.
3. Refund Process:
4. a. If your return is eligible for a refund, we will process it in accordance with our refund policy. Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed upon.

b. Please note that it may take several business days for the refund to be reflected in your account, depending on your bank or payment processor.

1. Contact Us:
2. a. If you have any questions, concerns, or require further assistance regarding our Return Policy or the eligibility of specific items, please contact our customer support team using the contact information provided on our website.

Please note that our Return Policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates or modifications.

While we understand that certain situations may arise, we appreciate your understanding and cooperation in adhering to our Return Policy. Our team is committed to providing excellent service and ensuring your satisfaction with Monupharmacy.