We've answered the most common questions to make your shopping experience simple, safe, and convenient. If you need additional assistance, please contact our Customer Support Team.
MONU PHARMACY® is your trusted online pharmacy offering genuine medicines, healthcare products, wellness essentials, personal care products, health devices, and convenient pharmacy services.
Yes. We are committed to dispensing medicines in accordance with applicable laws and pharmacy regulations. Prescription medicines are processed only after verification by a licensed pharmacist.
Absolutely. We source medicines and healthcare products only from authorized manufacturers and distributors to ensure quality, authenticity, and safety.
Simply:
Yes, you can purchase Over-the-Counter (OTC) medicines without a prescription. However, prescription medicines require a valid doctor's prescription before they can be dispensed.
Click on Upload Prescription, select a clear image or PDF of your doctor's prescription, and submit it. Our pharmacist will verify it before processing your order.
You can upload:
Please ensure the prescription is clear and readable.
Our licensed pharmacist reviews your prescription. Once verified, your order is confirmed and prepared for dispatch.
We accept:
Yes. Orders can be cancelled before they are dispatched. Once shipped, cancellations may not be possible.
If your order has not yet been processed or dispatched, please contact Customer Support as soon as possible.
Yes. A tax invoice will be provided for every successful order.
We deliver to eligible serviceable locations based on PIN code availability.
Delivery times depend on Location, Product availability, Prescription verification, and Courier operations. Estimated delivery time will be communicated during checkout.
Yes. Express Delivery is available for eligible products and selected locations.
Yes. You can choose Self-Pickup or Drive-Thru Pickup (where available).
Once dispatched, tracking details will be shared via SMS, WhatsApp, email, or your customer account.
Returns are accepted only in eligible situations such as:
Prescription medicines and opened products are generally non-returnable.
Approved refunds are generally processed within 5–10 business days, depending on your payment provider or bank.
If a product is unavailable, we may inform you about the delay, suggest an appropriate alternative (where suitable), or process a refund for the unavailable item if applicable.
Bulk orders may be accepted depending on product availability and applicable regulations. Please contact Customer Support for assistance.
Yes. We use appropriate security measures to protect your personal and prescription information. Please read our Privacy Policy for complete details.
Never.
MONU PHARMACY® will never ask for:
Do not share these details with anyone claiming to represent us.
You can reach us through:
Our support team is available during our published business hours to assist with orders, prescriptions, payments, deliveries, and general enquiries.
If your question isn't listed above, our Customer Support Team will be happy to assist you.
Your Trusted Online Pharmacy for Genuine Medicines, Expert Care & Fast Delivery.