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Privacy Policy

Effective Date: July 24, 2026

Welcome to MONU PHARMACY® ("MONU PHARMACY", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit www.monupharmacy.com or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following information when you use our website:

Personal Information
  • Full Name
  • Mobile Number
  • Email Address
  • Delivery & Billing Address
  • Date of Birth (where applicable)
  • Prescription uploads
  • Order history
  • Customer support communications
Payment Information

For online payments, transactions are processed through secure third-party payment gateways. MONU PHARMACY® does not store your debit card, credit card, UPI PIN, or banking credentials on its servers.

Technical Information

We may automatically collect:

  • IP Address
  • Browser type
  • Device information
  • Operating system
  • Website usage statistics
  • Cookies and similar technologies

How We Use Your Information

Your information may be used to:

  • Process and deliver your orders
  • Verify prescriptions submitted through our website
  • Respond to customer service requests
  • Provide order updates and delivery notifications
  • Improve our products and services
  • Prevent fraud and unauthorized activities
  • Comply with legal and regulatory requirements
  • Send promotional offers (only where permitted)

Prescription Information

Prescription documents uploaded to our website are reviewed only for the purpose of processing medicine orders and complying with applicable pharmacy regulations. These documents are handled securely and accessed only by authorized personnel.

Cookies

Our website may use cookies to:

  • Improve website performance
  • Remember your preferences
  • Analyze website traffic
  • Enhance your shopping experience

You can disable cookies through your browser settings; however, some features of the website may not function properly.

Sharing of Information

MONU PHARMACY® does not sell or rent your personal information.

We may share information only with:

  • Delivery partners
  • Payment gateway providers
  • Technology service providers
  • Licensed pharmacists
  • Government authorities when required by applicable law

All third-party service providers are expected to protect your information appropriately.

Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. While we strive to protect your information, no method of transmission or storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Maintain transaction records
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Enforce our policies

Your Rights

Subject to applicable law, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account details
  • Withdraw consent where applicable
  • Request deletion of eligible personal information

Certain information may need to be retained where required by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites. We encourage you to review their privacy policies before sharing personal information.

Children's Privacy

Our website is not intended for children under the age of 18 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

MONU PHARMACY® reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the revised effective date. Continued use of the website after such updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us:

  • MONU PHARMACY®
  • Jaipur, Rajasthan, India

Your trust is important to us. MONU PHARMACY® is committed to protecting your privacy and handling your personal information responsibly and securely.

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