Terms of Service

1. Eligibility

By using our website, you confirm that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
• The information you provide is accurate, complete, and up to date.
• You will use the website only for lawful purposes.

2. Products & Services

MONU PHARMACY® offers:

All products are subject to availability.

3. Prescription Medicines

Certain medicines can only be supplied against a valid prescription. By uploading a prescription, you confirm that:

• The prescription is genuine and issued by a registered medical practitioner.
• The information provided is accurate.
• You are authorized to use the prescription.

MONU PHARMACY® reserves the right to reject or cancel any order if a prescription is found to be invalid, incomplete, altered, or otherwise non-compliant with applicable laws.

4. Orders & Acceptance

Submitting an order is an offer to purchase and does not guarantee acceptance. Orders may be cancelled or refused due to:

• Invalid or missing prescription
• Product unavailability
• Pricing or technical errors
• Payment issues
• Suspected fraud or misuse
• Compliance with legal or regulatory requirements

5. Pricing & Payments

• All prices are displayed in Indian Rupees (₹).
• Prices may change without prior notice.
• Applicable taxes will be charged as required by law.
• Payments must be completed through the payment methods available on our website.

MONU PHARMACY® reserves the right to correct pricing errors before processing an order.

6. Shipping & Delivery

We aim to dispatch orders promptly; however, delivery times may vary based on location, product availability, weather conditions, courier operations, or other factors beyond our reasonable control. Estimated delivery times are provided for convenience and are not guaranteed.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. Prescription medicines and certain healthcare products may not be eligible for return due to safety and regulatory requirements, except where required by law or when an error has occurred on our part.

8. User Responsibilities

You agree to:

• Provide accurate personal and delivery information.
• Upload only valid prescriptions where required.
• Maintain the confidentiality of your account credentials.
• Not misuse, interfere with, or attempt unauthorized access to our website or systems.
• Comply with all applicable laws while using our services.

9. Intellectual Property

All content on www.monupharmacy.com, including text, logos, graphics, images, software, icons, and website design, is the property of MONU PHARMACY® or its licensors and is protected by applicable intellectual property laws. No content may be copied, reproduced, modified, or distributed without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, MONU PHARMACY® shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services.

Our total liability for any claim shall not exceed the amount paid by you for the relevant order.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Third-Party Services

Our website may integrate with third-party payment gateways, courier services, or other providers. MONU PHARMACY® is not responsible for the independent policies, actions, or services of those third parties.

13. Suspension or Termination

We reserve the right to suspend or terminate access to our website or services if we reasonably believe that a user has violated these Terms, engaged in fraudulent activity, or misused our platform.

14. Changes to These Terms

MONU PHARMACY® may revise these Terms of Service from time to time. Updated Terms will be posted on www.monupharmacy.com with a revised effective date. Continued use of the website after such updates constitutes acceptance of the revised Terms.

15. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan, unless otherwise required by applicable law.