Store Policies

1. Genuine Medicines Guarantee

MONU PHARMACY® is committed to supplying 100% genuine and quality-assured medicines and healthcare products sourced from authorized manufacturers and distributors. Every prescription medicine is dispensed only after verification by a licensed pharmacist, in accordance with applicable laws.

2. Prescription Medicines

• Prescription-only medicines require a valid doctor's prescription.
• Customers must upload a clear and valid prescription while placing their order.
• Our licensed pharmacist will review and verify the prescription before processing the order.
• MONU PHARMACY® reserves the right to reject any order if the prescription is invalid, incomplete, or does not comply with applicable regulations.

3. Product Availability

All products displayed on our website are subject to stock availability. If a product becomes unavailable after an order is placed, we may:

• Contact you with an alternative (only where appropriate).
• Partially fulfil the order.
• Cancel the unavailable item and process a refund, if applicable.

4. Pricing Policy

• All prices are displayed in Indian Rupees (₹).
• Prices include applicable taxes unless otherwise stated.
• Prices and promotional offers may change without prior notice.
• In the event of a pricing error, MONU PHARMACY® reserves the right to cancel or revise the affected order after informing the customer.

5. Order Confirmation

Placing an order does not automatically guarantee acceptance. Your order will be processed only after:

• Payment verification (for prepaid orders).
• Prescription verification (where required).
• Product availability confirmation.

6. Delivery Policy

We aim to deliver orders as quickly and safely as possible. Delivery timelines may vary depending on:

Customers should inspect the package at the time of delivery and report any damage immediately.

7. Self-Pickup & Drive-Thru

Customers selecting Self-Pickup or Drive-Thru Pickup will be notified once their order is ready. Please carry:

• Order ID
• Registered mobile number
• Valid prescription (if requested)

8. Returns & Refunds

Returns are accepted only in accordance with our Return & Refund Policy. Products may be eligible for return only if they are:

• Incorrectly delivered
• Damaged during transit
• Expired
• Defective

Prescription medicines and opened healthcare products are generally not eligible for return except where required by law or due to an error on our part.

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information.
• Uploading valid prescriptions where required.
• Reviewing order details before placing an order.
• Ensuring someone is available to receive the delivery.

10. Privacy & Data Protection

Customer information is handled securely and used only for order processing, prescription verification, customer support, and legal compliance. Personal information is never sold to third parties.

11. Limitation of Liability

MONU PHARMACY® shall not be responsible for delays or service interruptions caused by circumstances beyond our reasonable control, including natural disasters, government restrictions, courier delays, technical failures, or force majeure events.

12. Policy Updates

MONU PHARMACY® reserves the right to modify these Store Policies at any time without prior notice. Updated policies will be published on www.monupharmacy.com and become effective immediately upon publication.