Definitions

Order Cancellation

An order may be cancelled only before it has been packed or dispatched from MONU PHARMACY®.

• Orders cancelled before dispatch are eligible for a refund, if applicable.
• Once an order has been dispatched, it cannot be cancelled.

Return

A return refers to the process of sending back a product purchased from MONU PHARMACY® under the eligible return conditions described below.

Eligible Return Cases

You may request a return if:

• The product delivered is different from what you ordered.
• You receive an incorrect medicine or healthcare product.
• The product is damaged, broken, or tampered with during transit.
• The product is expired or has an unacceptably short shelf life.
• The package arrives in a damaged condition.

Non-Returnable Products

For health, safety, and regulatory reasons, the following products cannot be returned unless they were delivered incorrectly or damaged:

Return Conditions

To qualify for a return:

• The return request must be submitted within 3 (three) days from the date of delivery.
• Products must be unused, unopened, and in their original manufacturer's packaging.
• Original labels, barcodes, and invoice must be intact.
• The batch number of the returned product must match the invoice.
• Products must pass our quality inspection before approval.

MONU PHARMACY® reserves the right to reject any return request that does not meet these conditions.

Return Process

1. Contact our Customer Support within 3 days of receiving your order.
2. Share your order number, invoice, and photographs of the product (if applicable).
3. Our support team will verify your request within 72 business hours.
4. If approved, we will arrange a reverse pickup (where available) or provide return instructions.
5. Once the returned product is received and passes inspection, your refund or replacement will be processed.

Refund Policy

Once the returned product has been inspected and approved:

• Refunds for prepaid orders will be processed to the original payment method.
• Cash on Delivery (COD) refunds will be transferred to your registered bank account or UPI account.
• Refunds are generally processed within 30 (thirty) days after approval, although bank processing times may vary.

If a replacement product is unavailable, MONU PHARMACY® will issue a refund instead.

Quality Assurance

Every prescription received through MONU PHARMACY® is reviewed by licensed pharmacists before processing. All medicines and healthcare products are sourced from authorized manufacturers and distributors to ensure authenticity and quality.

Fraudulent or Misuse Claims

MONU PHARMACY® reserves the right to refuse returns or refunds in cases involving false, fraudulent, or abusive claims. We may request additional information or documentation to verify any return request.

Changes to This Return Policy

MONU PHARMACY® reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be published on this page and will become effective immediately upon posting. Customers are encouraged to review this policy periodically to stay informed of any updates.