Shipping & Delivery Policy

1. Order Processing

• Orders are processed during our regular business hours.
• Prescription medicines will be processed only after successful verification by our licensed pharmacists.
• Orders are subject to product availability and payment confirmation (for prepaid orders).
• Once your order is confirmed, you will receive an order confirmation via SMS, email, or WhatsApp (where applicable).

2. Delivery Coverage

MONU PHARMACY® currently delivers to eligible serviceable locations through our own delivery team and trusted courier partners.

Delivery availability depends on your PIN code and product eligibility.

3. Delivery Options

We offer multiple delivery options for your convenience:

4. Delivery Time

Estimated delivery times may vary depending on:

While we strive to deliver orders within the estimated timeframe, delivery dates are estimates only and are not guaranteed.

5. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before payment.

From time to time, MONU PHARMACY® may offer:

• Free Shipping
• Discounted Delivery Charges
• Promotional Delivery Offers (These offers are subject to their respective terms and conditions)

6. Order Tracking

Once your order has been dispatched, you may receive tracking details through SMS, email, WhatsApp, or your customer account (where available). You can use the tracking information to monitor your shipment until delivery.

7. Delivery Verification

To ensure secure delivery, our delivery personnel or courier partner may request:

• Order ID
• Registered mobile number
• OTP (if applicable)
• Valid prescription (where required)

Please ensure that someone is available at the delivery address to receive the order.

8. Failed Delivery Attempts

Delivery may be delayed or rescheduled if:

• The customer is unavailable.
• The delivery address is incomplete or incorrect.
• The customer cannot be contacted.
• Access to the delivery location is restricted.

Repeated unsuccessful delivery attempts may result in cancellation of the order.

9. Inspection at Delivery

Customers are advised to inspect the package at the time of delivery. If you notice:

• Damaged packaging
• Tampered seals
• Incorrect products
• Missing items

please report the issue to us immediately. If possible, do not accept packages that appear visibly damaged or tampered with.

10. Delays Beyond Our Control

MONU PHARMACY® shall not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

We will make reasonable efforts to keep customers informed of significant delays.

11. Prescription Medicines

Prescription medicines will only be dispatched after successful verification of a valid prescription in accordance with applicable laws and pharmacy regulations. MONU PHARMACY® reserves the right to decline shipment of prescription medicines if a valid prescription is not provided.

12. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details. MONU PHARMACY® shall not be responsible for delays or failed deliveries resulting from incorrect addresses, incorrect contact information, or incomplete delivery instructions provided by the customer.

13. Policy Updates

MONU PHARMACY® reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. Any updates will be published on www.monupharmacy.com and will become effective immediately upon publication.